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Cancellation Policy

Company can stop and cancel your orders due to the following reasons;

In any kind of inconsistency or conflict we can directly cancel the orders. There could be reasons of inconsistency or conflict to cancellation from our end that includes limitation of product in the inventory, mistake in pricing, found wrong information in the product etc. Apart from that we also have the right to check out any other additional information for the purpose of accepting the orders.

If the company requires additional information before accepting the order, then the order might get cancel. In such cases the clients are informed about inconsistency.

If you have placed the order online and want to cancel the order before shipment please make a request of cancellation of order to us. We will refund the entire amount to your bank account with the help of an appropriate payment mode within 30 days.

Note: if you want to get to know more about related to the payments, refund and other policies then you can frequently ask the question to go through next click here: FAQ's

FAQ

Registration : -

Do I need to register to shop at http://www.artpalaceindia.com?
No, you don't require to register yourself to shop at http://www.artpalaceindia.com
Will my personal details will remain secured?
Yes, your all personal details related to your registration will be 100% secured with us.
Is there any charges/fee for registration?
No, there is no need to pay any fee for registration,
What Should I do? If I forget my Login id & Password?
Once you have registered and have lost your password then you have to click on "Forgot password" and submit your email or login Id after that we will send you a new password.
How can I change my password?
If you want to change your password due to any reason, then you can go through the edit section of my account page.
Is there any possibility to edit my personal details like address, phone number, e-mail address?
Yes, there is possibility to edit your personal details accordingly in the sections of my account page.
Is it possible to change my email address?
Yes, if you wish to change your email address then you can edit your email Id in the section of my account page.

Buying online : -

How can I place an order online?
Please go through the following steps one by one:

First of all, select your desired Jewellery, which you want to buy "Add to your Shopping Bag".
Then Click on "Checkout" if in case your order is final. If not, "Continue Shopping"
After shopping fill your name and email address on the Checkout Screen to proceed for Billing and Shipping.
Fill your shipping details like shipping address, contact name, contact number etc. and choose the Payment options.
Select the Payment method and then place your order
Once you have done, you'll receive a confirmation email from our side on order to the e-mail that you have submitted during placing of the order.

How do I cancel an order after submission?
If you have submitted an order by mistake, contact us on our Customer Service Department at +91 8560035108 or drop an email to support@artpalaceindia.com as soon as possible to cancel your order. We will try to stop the order, but remember that our order-fulfilment system is intended to get orders shipped and on their way to our customers as quick and with efficiency as possible. If the shipping process, then we will not be able to stop the order. If your order is not cancelled, then simply return it again to us according to company's return policy. Please check company's return policy details.
would happen if I place a duplicate order?
If you think that you have placed a duplicate order, please contact our well experienced Customer Service Department at +91 8560035108 or drop an email to support@artpalaceindia.com and hope they will make sure that everything gets sorted out to your satisfaction ASAP.
Is it safe to place any order on the internet?
Yes, at Art Palace ordering online is 100% safe, using any of your payment card with us. We use the latest security technology and payment methods, which includes data encryption, server authentication, along with message integrity that is like keeping your credit card, debit card and other payment card information in a bank vault.
Are the prices on http://www.artpalaceindia.com flexible?
Although, the listed price is final, surely you can ask for good deal if you ordering in bulk
Do you accept an international order?
Yes, we ship all over the world, just email us at order@artpalaceindia.com or call us at +91-9829033766 or simply log in to shopping cart and start
Can I place an order by phone?
Surely, after selecting the jewellery on our website, you can order the desired item by phone. our Customer Service Department at +91 8560035108 or drop an email to order@artpalaceindia.com

Payment Methods & Privacy : -

How can I make the payment for any jewellery that I ordered through online http://www.artpalaceindia.com website?
we offer you different methods for making the payments such as online debit card, credit card, Paypal and Bank Transfer etc. Your account information will be confidential 100 % secure and we use Data Encryption technology for protecting the card information. Hence, our payment methods are totally risk free.
Will there be any hidden price?
Here you will never find any hidden prices over the product at all. Only that price we will charge which we have to set on the product otherwise no extra charges are taken on shipping also. The total price which we mentioned on the specific product will be the final price.
Will the costs displayed on your http://www.artpalaceindia.com website subject to any kind of changes in price henceforth?
Yes, probably it can be change in future because it depends on the market value of raw material. But in whatever prices you have ordered/purchased with us, we will charge you the same price at the time of your ordered price.
How can I do payment with Credit and Debit card? Is it safe?
We accept Visa card, Master card and also international card. You are required to shop with us to enter the 16 digit number along with CVV number that is featured on your card to initiate the payment. We assure you that all your debit, credit and other payment card information will be 100% secure with our Data encryption technology which protect all the card details.
How does the online payment method work?
The debit or credit card and other payment card details which you provide on the payment gateway page will be authorized by the bank and debit/Credit Card Company. Once we receive the authorization, we will finalize your order.
What could be the reasons to refuse my credit card?
There are many reasons to refuse your debit or credit card, we are mentioning below:

If the card number which you have typed/filled in the tab is wrong.
If the card does not have sufficient credit balance remaining to pay for the order.
If you're billing address, which you have entered in the order form does not match with the address in your debit or credit card statement.
If you have entered wrong expiration date to your card.

What are the debit cards and credit cards you accept and what banks would be supported under the online banking option?
We accept credit card, debit card and an international card also. Apart from that you can choose also online net banking facility that is provided by the major banks of India. To know more about our different payment option you can go through following page to click here payment options.

Shipping & delivery Questions : -

Where do you deliver within India?
We deliver to all over in India.
Do you deliver out of India?
Yes, we deliver out of India also, but you have to confirm with our customer support expert team by dropping a mail our Customer Service Department at +91 8560035108 or drop an email to support@artpalaceindia.com
What would happen if I am not at home, when you delivered?
Our courier agents will always drop a message or give a call to confirm that you are available at home or not. If our agent reach at home when you are not available, then in such circumstances we will try to deliver the product to you again. And coordinate with the courier team, so that product gets delivered to you at the correct time.
How many days will you take to deliver an order?
The delivery of the product depends on the kind selected by you it usually depends on the type of product. For domestic market /International market it will take 3 to 15 working days and transit time extra
I am the recipient of my product, but I had gone out of station, will you deliver my order to my family members?
Yes, we can deliver your product after conversion to the recipient, if recipient say yes, in that case it is delivered to the family members. Our courier agent then can shipped to your family members with safe condition.
Can I place an order for delivery to multiple addresses?
No, an order can be delivered on multiple addresses subject to shipping charges, but multiple orders can place on multiple addresses according to you.
How can I track the status of my Order?
You can track the status of your order on our website by clicking on "Track Order" after login.
Who will pay charges for the return shipment?
In such case if you are not satisfied with your purchase by any reason and you want to return the product as per our Return Policy, you do not have to pay any charges for the return shipment.
What can I do if the Product has reached me in a damaged or defective condition?
In case you get a package that is damaged or defective, then do not accept it and immediately inform us. If you accept the delivery and henceforward, you realized that the package is damaged or defective, please feel free to get connect with us within 7 days of receiving the package. For further details go through our return policy.

Return & Refund Policy Questions : -

What will happen if I receive a defective or damaged item from you?
In such case, please contact customer support team immediately along with your order number and wait for their next instructions t to return a defective or damaged product. And this defective/damaged item you have to send within 14 days. We will entertain your request within 7days.
What about your return policy?
we offer you free 14 days return for all our Jewellery. Simply you would like to return your jewellery and want the 'money-back' then you can do it within 14 days. Please note some minimum handling charges will be involved and you can get your cash-back in 2 weeks after your return jewellery.
How long will it take to respond my question/Queries?
We respond to your queries within 3 working days. For instance, if you send any query to us on Saturday & Sunday that means your request will count from Monday onwards.
How can I buy those Jewellery that is not listed on your website?
In such case you can callt at +91 8560035108 or drop an email to support@artpalaceindia.com
What would happen if any jewellery that I have order is out of stock?
If any jewellery is out of stock, You will be informed by us immediately.
If my mind changes after shopping anything can I return it?
Yes, you can return, but make sure it must be unused or packed products.
Want to return any product then what procedure do I have to follow?
Firstly, for this you have to drop a mail at our Customer Service Department at +91 8560035108 or drop an email to support@artpalaceindia.com and make sure to request of should be returned within 7 days from delivery of the product to your shipping address. We will do further process regarding the subject of unused condition, original packaging along with original tags and invoice, After Completing this procedure when our expert found 100% in original condition, then we will refund you back within 14 days. Kindly, note we'll not entertain any request beyond 7 days .
How will I get my money for the products that I have returned?
You will get your money in the same manner you have paid at the time of purchase online with us.

Jewellery Questions : -

Can I order customize design in jewellery?
Please call our Customer Service Department at +91 8560035108 or drop an email to support@artpalaceindia.com
Can I get the jewellery with different gemstone or metal which you have not offered in your shopping catalog?
For this you have to call at our Customer Service Department at +91 8560035108 or drop an email to support@artpalaceindia.com .
Does the price includes the chain in the pendant as shown in the image?
No, the chain has been used only for aesthetic purposes and the price of the chain is not included in the pendent as shown in the images.
How can I search a particular jewellery on your website?
Easily you can search and find out your choices of jewellery from our inventory if available with the help of search tab, which will appear on every web pages.
How can I buy ring, if I don't know the ring size?
we offers a chart for those who don't know their ring size. Measure your finger by wrapping a thread around it. Find the length of the string that makes exactly one loop using one ruler. A reference chart is provided to determine the ring size.
Will you provide my jewellery with packing?
we will provide your purchased jewellery with Ploythene bags
Will you sell authentic and certified jewellery?
Yes, we deal in authentic and certified jewellery.
Can I resize my Ring, after purchased and shipped?
Yes, we offer for resizing your ring, if is it possible then we can do it within 30 days from shipping date. Make sure it's all about your own cost.

About Art Palace: -

Where is the office of Art Palace located?
Our Showroom is located at B-3,Chameliwala Market MI Road and our factory is located nearby our office
Do you offer any extra discounts?
Yes, we give discount on bulk buying the more you will choose the more discount Already our prices are best in comparison to other jewellery store, just because of we are manufacturer and designer of jewellery. Jewellery are offered directly from the manufacturer and with no overheads such as any rent, inventory costs, etc. So we are able to pass all these benefits to all our customers

Terms and Conditions

Definitions
"Agreement" shall mean the terms and conditions as detailed herein including those incorporated by reference and including all schedules, appendices, annexures, Privacy Policy , and will include the references to this Agreement as amended, novated, supplemented, varied or replaced/substituted from time to time.

"Customer" shall mean you - the individual person who accesses this Website or wishes to place or who places an order for purchase of the Product(s) on the Seller at this Website.

"Seller" shall mean the company Transforming Retail Private Limited having its registered office at B-3 CHAMELIWALA MARKET M.I.ROAD JAIPUR-302001 which is the seller of the Product(s) offered for sale on this Website.

"Consignment" shall mean each shipment of Products made by Seller in response to an order placed by the Customer in accordance with the terms of this Agreement.

"Product" shall mean silver coins, gold coins, gold articles and items of gold, diamond or gemstone jewellery which have been offered for sale by the Seller on this Website [this Website and Product(s) listed therein may be amended by the Seller from time to time at its sole discretion] and that as part of the designs offered on this Website the items of gold jewellery may or may not be encrusted with/embedded with/have strings of as applicable - diamonds, precious stones, semi-precious stones, pearls, beads, Kundan, meena/meenakari or coated/electroplated with precious metals or alloys or artistically made to give an antique look or coloured artistically etc. as per the description of each of item given in the Website.

"this Website" shall mean the website www.artpalace.co owned by the Seller which website is also identifiable by its URL www.artpalace.co which is an online shopping platform owned and operated by the Seller for sale of the Products.

"Ordering Procedure" shall mean the step by step procedure which is to be followed by the Customer to order the Product(s) from the Seller's Website.

"Payment Procedure" shall mean the step by step procedure which is to be followed by the Customer to pay the Seller for the Product(s) ordered by the Customer from the Seller's Website.

Use of the website

You shall not access this website in any legal jurisdiction that does not recognise or give effect to all provisions and terms & conditions of this Agreement. You agree, acknowledge and recognise that the contract of sale is made in India, is governed exclusively by laws of India and is subject to the exclusive jurisdiction of the High Court of Rajasthan at Jaipur and its subordinate courts to the exclusion of all other courts.

The Customer agrees and acknowledges that this Website can be used only by individuals who are 18 years and above and can enter into legally binding contracts. Individuals who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including but not limited to minors, un-discharged insolvents etc. are not eligible to use this Website and purchase the Product(s). In the event the Customer is a minor and wishes to purchase the Product(s) such purchase must made by Customer's legal guardian or parents. The Seller reserves the right to terminate Customer's access to and refuse to provide Customer with access to this Website if the Seller discovers that Customer is under the age of 18 years.

Transaction security

When you (the Customer) visits/accesses the Website or send emails to us (the Seller), you are communicating with Seller electronically. From your computer (Customer's computer) till the point of the server where this Website is hosted, it is the sole responsibility of the Customer accessing this Website for ensuring secure communication and for maintaining the confidentiality of his information details (including Credit card number and all other confidential information disclosed by him) and for restricting access to his computer, and the Customer agrees to accept responsibility for all activities that occur using his computer.

The Seller shall not be liable for any hacking, interruption of communication etc which occurs in this link. The Customer specifically agrees that the Seller shall not be responsible for unauthorized access to or alteration of Customer's transmissions or data, any material or data sent or received or not sent or received. Further, the Seller will make best efforts to safeguard the confidentiality of Customer's personally identifiable information available with it, but transmissions made by means of the Internet cannot be guaranteed or made absolutely secure. By using this Website, the Customer agrees that the Seller shall not be liable for disclosure of Customer's information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing the Customer agrees that the Seller shall not be held liable or responsible for 'phishing attacks' on the Customer.

Sale of products

The Customer agrees and acknowledges that in the Website all Product(s) are offered only at the sole discretion of the Seller for a restricted time and only for the available supply/till stock lasts. Prices on the website are subjected to change without any prior notice, as the prices are calculated using current prices of precious metals and gems.

The Seller also reserves the right to put a limit on the number of items purchased or orders placed through this Website. In addition the Seller also reserves the right to put a monetary limit/value cap in terms of Indian rupees upto which only the Customer may place order(s) on this Website. The Seller also reserves the right to put a condition that each order placed by the Customer on this Website must be above a certain minimum monetary value in terms of Indian rupees.

Customer data

The Customer agrees, acknowledges, confirms and undertakes that the Registration Data, information/data provided or uploaded onto the Website by the Customer: (a) shall not be false, inaccurate, misleading or incomplete or (b) shall not be fraudulent or involve the use of counterfeit or stolen Credit Cards or (c) shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy or (d) shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing or (e) shall not be obscene or contain pornography or contain an "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986 or (f) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever or (g) shall not create liability for Seller or cause Seller to lose (in whole or in part) the services of Seller's ISPs or other service providers/suppliers. If the Customer contravenes the foregoing or the Seller has reasonable grounds to suspect that the Customer has contravened the foregoing, the Seller has the right to indefinitely deny or terminate Customer's access to the Website and to refuse to honor the Customer's Order(s).

Trademark

The Customer agrees, acknowledges, confirms and undertakes that in any event and at any point of time whatsoever the Customer shall not do all or any of the following: (a) tamper with or alter Seller's trade mark, service mark, symbol, marking, abbreviations thereof or any brand or hallmark symbol displayed/etched/stamped on the Product(s), or (b) add, in any manner whatsoever, any trade mark, service mark, symbol, marking, abbreviations thereof or any brand or hallmark symbol on the Product(s) or (c) do or cause to be done any act or thing, directly or indirectly impairing or affecting the right, title and interest of the Seller to the Intellectual Property Rights in relation to the Product(s). The term "Intellectual Property Rights" shall include but not be limited to copyrights, trademarks, patents, trade secrets, designs, artistic work or other proprietary rights protected under law from time to time. In this respect the Customer agrees, acknowledges and confirms that making copy/copies of the Product(s) is a violation of Seller's Intellectual Property Rights and is prohibited under this Agreement.

This Agreement provides the Customer with a personal, revocable, nonexclusive, non-transferrable license to use this Website provided the Customer complies with and continues to comply with this Agreement. The Customer may use this Website solely for his personal, non-commercial use, and the Customer may download a single copy of the materials from this site only for personal, non-commercial home use, as long as customer agrees not to remove any copyright, trademark, or other proprietary notices from the materials downloaded.

The Seller shall take appropriate legal action and prosecute to the fullest extent of the law any violation of the following Clause. The Seller prohibits the use of its trademarked names in metatags and/or hidden text. The use of trademarked names in metatag keywords amounts to trademark infringement, and the use of trademarked terms in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. The Seller prohibits the following

(a) linking to this Website and its web page(s) without prior written consent of the Seller and/or
(b) Framing this Website and its web page(s) with links, advertisements and/or other information not originating from this Website.
(c) No right or license is granted under any copyright, patent or trademark of the Seller to any other party.

Warranty

The Customer hereby assumes the sole risk of making use or relying on the information, materials and services relating to the Products available on this Website or relating to this Website. The Seller makes no representations about the suitability, completeness, timeliness, reliability, legality in Customer's jurisdiction, or accuracy of the information, materials and services relating to the Products described or contained in this Website for any purpose.

All Products described or contained in this Website are provided "as is" without warranty of any kind whatsoever, including without all implied warranties and conditions of merchantability or fitness for a particular purpose, workmanlike effort and non-infringement.

In respect of, in relation to and with regard to this Website or any of the information, software, services and related graphics contained within the Website, the Seller expressly disclaims any warranties and conditions whether express or implied about their accuracy, completeness, currentness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components. This Website and all such information, software, services and related graphics are provided "as is" without warranty of any kind whatsoever.

Disclaimer of liability

The Seller will not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses , which may arise or are arising from the use of this Website or any of the information, software, services and related graphics contained within the Website or any of the Product(s) offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if Seller has been advised of the possibility of damages.

The Seller has mentioned delivery timeline of the product on the website that is indicative and is based on the best-effort basis of the Seller and several other third party players. While the Seller shall strive hard to deliver the product within the mentioned timeline, the Seller does not take responsibility for any delay in the same and shall not be liable for any compensation (monetary or otherwise) to the Customer in any case.

The Seller has endeavoured to provide the most accurate, up-to-date information on this Website. However, the information, materials, products, and services available on this Website may inadvertently include inaccuracies, typographical errors, or outdated information. The Seller is not responsible for and shall not be bound to honour typographical or pricing errors on this Website. The Seller reserves the right to refuse or cancel orders at any time, including but not limited to the following orders that contain incorrect prices or product descriptions, orders in which Seller believes the customer has violated applicable law or this Agreement, orders that the Seller believes are harmful to the Seller or orders that the Seller believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information.

Seller's entire liability (including any liability for the act and omission of its employees, agents or sub contractors) to the Customer in respect of any breach of its obligations arising hereunder, or of any representation, statement, tortious act, or omission, including negligence or deficiency of service or goods arising under this Agreement, or breach of any or all warranties given in this Agreement or in respect of all claims, proceedings, damage, injuries, losses, damages, liabilities, penalties, costs, charges, expenses (including without limitation court fees, litigation expenses and attorney's fees) or any consequences or damages whenever arising shall be limited in total (no matter how many claims are made, or whatever the basis of such claims) to the replacement of the Product(s), or at Seller's discretion, repayment of the price of the Product(s) purchased by Customer and out of which particular Product(s) the Sellers liability arose.

General

The Customer agrees that any feedback, comments, ideas, suggestions, information, or any other content which Customer contributes to the Seller or this Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for the Seller to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content--without additional approval or consideration--in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The Customer represents and warrants that he owns or otherwise controls all of the rights to the content that he may contribute to this Website and that use of his content by the Seller will not infringe upon or violate the rights of any third party.

If due to force majeure or any contingency beyond its control, the performance of obligations of the Seller is prevented, delayed, restricted or interfered with, there shall be no liability for non-performance. Such contingencies shall include (being by way of example but not limitation) fire, explosion, lightning, flood, subsidence, earthquake, natural calamities, epidemic, act of god, war, insurrection or civil disorder, riots, acts of terrorism, armed conflict, blockade, sanctions, war or military operations, national or local emergency, action of any municipal authority/ utility provider, governmental order or regulation, acts or omissions of government, strikes or other concerted acts of workers, industrial disputes of any kind, or any other act or event whether dissimilar or similar outside Seller's control . The obligation to perform shall arise again, immediately upon the termination or moderation of the contingency, so that performance is no longer prevented, restricted or interfered with. Any suspension of performance shall be effective from the date the contingencies giving rise to it, first arose or accrued. If there is any suspension of performance by reason this Clause herein above, the Parties shall endeavour to find alternative means of remedying the same. If it cannot be remedied within ninety (90) days, then either Party may give written notice to terminate this Agreement.

The Customer covenants with the Seller that the Customer shall at all times comply with and fulfil all the requirements of this Agreement. Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to the Seller whether under this Agreement or otherwise, the Customer shall indemnify and hold harmless the Seller and its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns, at all times, from, against and in respect of all claims, proceedings, damage, injuries, losses, damages, liabilities, penalties, costs, charges, expenses (including without limitation court fees, litigation expenses and attorney's fees) or any consequences whenever arising, which the Seller and/or its affiliates, their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns, may endure, suffer or incur in connection with, consequent to, relatable to or attributable to or arising directly or indirectly from any one or more of the following : (a) Customer's use of this Website, or (b) any breach, default, contravention, non-observance, non-performance by Customer of any of the representations, warranties, covenants, undertakings, promises, declarations and obligations of the Customer contained in this Agreement or any of the terms and conditions set forth in this Agreement, or (c) any representations, warranties, confirmations or declarations made by the Customer under this Agreement are found to be untrue, partly true or misleading or (d) any demur, delay, default or failure on the part of the Customer to forthwith make payment for the Product(s) in accordance with the provisions of this Agreement or (e) any reversal or withholding of payment by the Customer or by any other person or entity under Customer's instructions.

That for all intents and purposes singular includes plural and masculine gender includes the feminine gender. This Agreement is written in English and the official language of this Agreement and all correspondence concerning it shall be in English.

The Seller offers Designer Products from third-party Designers on its website. All the Designer Products are the exclusive property of the respective third-party Designers. The sole responsibility of ensuring non-violation of third-party intellectual property rights for the designs offered by the Designer rests on the Designer itself and the Seller, Transforming Retail Private Limited, shall not be responsible for any breach or violation of any such intellectual property rights.

You can avail different offers running on the website from time to time. However, please note that no two offers can be clubbed together in any case.

Weights mentioned in the product description are approximate weights and may vary during the manufacturing process. In cases of weight variation, the final selling price would be adjusted accordingly and informed to the customer.

External Links

This Website may at the Seller's sole discretion, contain links to sites owned and maintained by persons or entities other than the Seller. The Seller may also provide links to the other sites for purpose of enabling the Customer to make payment to the Seller. Any of the foregoing links do not constitute an endorsement by the Seller of any such sites and are provided only as a convenience. The Seller is not responsible for the content or links displayed on such sites. The Seller is not responsible for the privacy practices of such sites which Seller does not own, manage or control. The Seller does not regularly review, and makes no warranty or representation regarding materials posted, or products or services offered, on the sites to which this Website may be linked and Seller shall not be responsible for any deficiency thereof. The Seller does not endorse any or all of the materials, products, and services available on such linked sites, and the Seller expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the products and services offered at any linked site. Any decision to view the contents of any linked site is solely of the Customer and is made at Customer's own risk.

Severability

The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.

Privacy Policy

Welcome to Pcjeweller.com. We understand your concerns on collection and dissemination of personal information and security of transactions on this website. We assure you that protecting and securing customers' personal information and ensuring secure transactions is one of our top priorities. This section lists out the details of privacy policy for accessing this website.

Please note that our privacy policy is subject to change without any prior intimation and we advise you to review the same periodically.

By using this website, you accept and agree to abide by the terms and conditions mentioned in this privacy policy. You also agree to our use and disclosure of your personal information as mentioned in this privacy policy.

If you do not agree with any of the terms and conditions mentioned in this privacy policy, please leave this website immediately.

1. When do we collect Personally Identifiable Information and other Information?

When you set up an account with artpalace.co, we collect and store your personally identifiable information (name, e-mail address, phone number, correspondence address, etc.). In addition to this, we collect and store information from time to time (IP address, e-mail and chat history, information from cookies on your hard disk, etc.) as and when you access this website.

By using this website, you agree to authorize artpalace.co to collect and store the above mentioned information and use the same as per the provisions mentioned in this privacy policy.

2. How do we use the information collected?

We use the personal information to enable us to deliver the requested services to you order execution, product shipment, money collection, etc. We also use the personal information collected to continually improve our service delivery by doing research and analysis on customers' buying behaviour & activity on our website and accordingly, create and communicate new offerings based on the customers' previous orders and interests. We store your IP address to administer this website and diagnose any problems with the server.

3. Do we use cookies?

Yes. A cookie is a small file which is stored on your computer's hard drive by a website through your browser. This enables the website to recognize and remember certain information specific to the website user, helping the service provider to deliver improved services. We store both permanent and temporary cookies on your hard drive and we assure you that they do not contain any of your personally identifiable information.

4. Do we share the personal identifiable information collected?

We accord top priority to protecting the loss and misuse of the personal identifiable information collected and stored by us. We take strict and adequate measures to prevent any unauthorized access to this information. We offer the use of a secure server whenever you access your account information. We do not sell or transfer your personally identifiable information to third parties. However, we may have to share your personal information to comply with any legal process (court orders, subpoena, etc.), which may be without any notice to you.

5. Links to Other Sites

Our Website may contain links to other websites. Please note that this privacy policy will cease to be applicable as and when you leave our website.

6. Choice/Opt-Out

All registered users with our website have the opportunity to opt-out of receiving marketing and promotional related communications from us. If you have any questions about this privacy policy, please feel free to contact us through our Website or write to us at artpalace@yahoo.com

Return and Refund

ART PALACE; Return Policy

"No Questions Asked Return Policy!"

We would like you to have complete peace of mind when buying products from artpalaceindia.com. Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund / Replacement or Exchange through our Reverse Pickup channel.

We mean what we say! All you need to do is give us a call on +91-8560035108 or drop an email at support@artpalaceindia.com within 48 hours of receiving the Product.

Please Note:

Item(s) must be in their original, unused condition, and returned within 14 days of receipt.
Refund/ replacement for goods are subject to inspection and checking by ART PALACE team.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back.
In case of Refund, the payment shall be made by way of an account payee Cheque, / NEFT/ Respective payment Gateway, within 3 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
In case of exchange, the customer will have to pay the difference between the new product chosen and the old product before dispatch.
If the Product is found returnable than amount of refund will be Calculated as:

(Payment made-Shipping/Freight Charges=Refund Amount)

Please make sure that you have pack the Product Properly after opening it and send it using the proper Courier Company.

Shipping and delivery

Upon delivery of product from us we would request all customers to examine the package before and product.
At the time of delivery, if recipient is not available at home in such case Courier Company will try to deliver the orders maximum 2 times. The cost of handling and re-shipment after 2 times of non-delivery to the member will be chargeable from next shipping.
Make sure that if you provide us wrong shipping address, then we are not responsible for this. Therefore, confirm your shipping address with our customer team during working hours.
Once you have ordered for shipping and want to change your previous address with a new shipping address, you can change new shipping address only till the order is not shipped. For this procedure you have to login, then you can go through on clicking My Account, where you can edit your previous shipping address.

Handling Time :
Art Palace provide 2 working days for available in stock items and 10 business days for make to ordered items. However, for larger orders it might take some more time or as per prior information
Domestic Shipping Time :
Art Palace will take 3 to 15 working days to ship the products within the country.
Shipping Charges :
Art Palace provide free shipping on every products within India on a shopping of more than INR 1000
*less than INR 1000 order will be charged INR 50.00 for shipping within India
International Shipping :
Shipping charges are not included in our Prices on website for shipping outside india and for this you have to pay separately according to the location and you will know the charges with mail including your jewellery charges from the company.
Shipping cost do not include customs brokerage fees, related tariffs etc. and these fees are the responsibility of the customers. If you have any queries pertaining customs brokerage fees, tariffs and duties please contact the Custom Agency of your respective country.

International shipment will take 3 to 15 working days after order confirmation and payment received. And if any changes in delivary or product we will inform you in advance

Terms & Condition

As you log in to the site you are representing to the Team Art Palace and you are legally authorized to use the information provided

All information displayed, transmitted or carried on website are sole intellectual property of Art Palace.
This site is designed, updated and maintained independently by Art Palace . The content is owned exclusively Art Palace. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.
Art Palace disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Jaipur, India.
Art Palace reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
Art Palace Values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number,
Art Palace reserves the right to refuse service to anyone at any time.
Any provision regarding any relevant terms and conditions, policies and notices, which becomes unenforceable in any jurisdiction, whether because of being void, invalidity, illegality, unlawfulness due to any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Art Palace does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.